As a Senior Research Associate with the Cambridge University, Florian is interested in the development of tools for service design. His research focuses on creation and capture of value within complex business ecosystems. Florian’s second research interest is customer satisfaction. Prior to joining Cambridge, Florian was employed at Accenture in Zürich, Switzerland.
He holds a distinction MSc (Network Centered Computing) and a PhD in Systems Engineering. Academically he was a visitor to the Barcelona Supercomputing Centre extreme computing group and the Politecnico di Milano.
In industry he has worked for SAP Research as a Senior Researcher and Project Manager. Florian has also previously worked for Volkswagen, IBM and Gartner Inc.